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| Who is Atlasjet Airlines? |
Atlasjet Airlines was established on March 14, 2001 by Öger Holding A.S., licensed to carry out “Passenger and Cargo Transportation on Unscheduled Flights, Domestic and International and carried out its first flight on June 1, 2001. In April 2004 the Turkey tourism group ETS took over 49% of atlasjet and a new organizational structure was introduced to the company combining the forces of the ETS and the Öger Group. On June 14, 2004, it was licensed to “Carry Out Passenger and Cargo Transportation on Scheduled and Unscheduled Flights, domestic and internatioal“ by SHGM. Two weeks later, on July 1, 2004, atlasjet started its scheduled flights domestically. In Turkey it is the first private airline holding the IATA certificate. |
| What types of planes does the fleet of Atlasjet include? |
2 BOEING 757 (Seat capacity, 200x2=400), 2 AIRBUS A320-214 (Seat capacity, total 180x2=360), 6 AIRBUS A320-233 (Seat capacity, total 174x6=1.044), 2 AIRBUS A319 (Seat capacity, 2x144=288), 3 CRJ 900 (Seat capacity, 3x90=270) Atlasjet operates with a total of 15 planes and a capacity of 2.362 seats.
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Where can I purchase my Atlasjet flight ticket? |
By contacting our call center at telephone +90 216 4443387, 24 hours a day, 7 days a week, or by placing an online order on our web pages at www.atlasjet.com . In addition you can buy your tickets in over 1000 ETS Tur and atlasjet agencies all over the country.
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What is the 3-D Secure payment method? |
3-D Secure is a method developed by the credit card providers to improve the security of internet payments by authenticating the cardholders. The system developed for Mastercard users is called "SecureCode", the one for Visa holders is "Verified by Visa".
In case your bank supports the 3-D Secure protocol, you will only need to fill in a short registration page during your first secure payment.
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Unaccompanied Minors ("UM") |
Atlasjet allows children who left their 7th birthday behind (i.e. aged more than 6 years) but younger than age twelve to fly unaccompanied subject to the rules described below:
1) Unaccompanied travel of a minor is subject to presentation of a written consent issued by one of the parents or the legal guardian of the minor to Atlasjet prior to flight.
2) Final reservation should have been obtained from Atlasjet for all stages of the minor’s flight.
3) An unaccompanied minor check-in form must be filled for the UM at the airport. Identity and contact information of the parent or legal guardian who brings the minor to the departure airport and who will pick him/her up at the arrival airport must be given in said form. This form must be signed by the parent and/or legal guardian, copy thereof will be delivered to the parent and/or legal guardian.
4) The ticket, passport or other documents of the UM will be put in a UM bag, said bag is worn by the minor on his/her neck, and the minor is delivered to a boarding officer.
5) The parent or legal guardian of the minor must wait at the airport until the airliner takes off.
6) The boarding officer will let the minor aboard as the very last passenger.
7) Airline company will be responsible for taking care of the UM passenger during his/her transfers and his/her waiting for transfers. If the UM’s flight discontinues due to any reason at any of the transfer points, a notice will be given to his/her parent or legal guardian at both the departure and arrival airports, thereafter the UM passenger will be sent back to his/her original departure airport or be provided with hotel service by an accompanier.
8) At the arrival airport, the UM passenger will be delivered by a representative of the airline company to the person identified in the above mentioned UM form after checking said person’s identity card, against a receipt to be signed by said person.
9) UM passengers will not be allowed to sit on any of the seats nearby the emergency doors of the airliner. |
Is it possible/advisable for expectant mothers to fly? |
Expectant mothers has passed the 28th week of pregnancy will have to present a medical certificate in order to be permitted on the plane. The certificate must include information on the actual week of her pregnancy and a statement by the doctor on whether it is advisable for her to fly or not. Passengers who have passed the 35th week of their pregnancy will generally not be accepted on the plane.
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What is the maximum weight of the luggage allowed on the plane? |
Every passenger is allowed to check in up to 30 kg for the workers flights and 20 kg for the touristic flights.
Hand luggage to be taken into the cabin mustn’t weigh more than 6 kg nor exceed a size of 60 cm x 40 cm x 20 cm
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What am I supposed to do in case my luggage is damaged? |
Damaged luggage has to be reported immediately after receiving it at the airport. Please contact Ground Services Agency and report the damage. In addition, you can get in touch with the Lost Luggage Department of our company in Antalya by calling +90 242 33 03 486..
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Am I allowed to bring special luggage such as bicycles or golfing and diving equipment? |
Special luggage is allowed on the plane. You should, however, notify your travel agent immediately at purchase of the flight ticket about the special luggage that you want to check in.
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Am I allowed to bring my pet? |
5 Kg pets are allowed to be transported in the cabin and subject to a fee of 10Ytl. Additional life stock in air conditioned, air pressured containers. Guide dogs always in the cabin.
Birds are temporarily restricted in Atlasjet flights.
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Does Atlasjet provide transportation of stretcher cases? |
Unfortunately not
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Can I request a wheelchair free of charges? |
Passengers that request a wheelchair and cannot present any report or the presented report is older than 10 days will be charged for the wheelchair services.
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Am I allowed to use my CD player or laptop computer on the plane? |
According to the rules of aviation, during take off and landing no electronic device may be used. During flight laptop computers, game boys, CD-players, video cameras and the like may be used.
However, the use of cell phones, any kind of receivers as well as CD-ROM writers and all devices with recording facilities is generally not allowed during the whole flight. |
I wish to rent your plane as a full charter. Whom am i supposed to get in touch with? |
All full charter, sub charter and wet lease requests are to be directed to our Department of Commerce at the address commercial@atlasjet.com telephone number +90 212 663 2000 and fax number +90 212 663 2751
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May I have a ball on the plane? |
The ball puffy can not be carried, provided that the ball lowered can be accepted on the plane. |
May I smoke on the flights of Atlasjet ? |
No, all Atlasjet Airlines flights are non-smoking-flights.
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I wish to apply for a job at Atlasjet . What am I supposed to do? |
If you wish to be employed by Atlasjet , please visit our web pages and fill in the application form provided in the job application section under the title “Company Profile“ and submit it to our company. For further details please contact us at our e-mail address humanresources@atlasjet.com
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