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Passenger Rights

Jetmil FAQ

You are going to earn Jetmiles from Atlasjet's scheduled domestic and international flights. You will be able to earn Jetmiles from your domestic and international accommodations and rent a car services.

How can I be a Jetmil member?

Jetmil membership begins upon completing and submitting the application form to Atlasjet sale offices, station offices and its agencies. The membership may also start by filling the application forms at www.atlasjet.com , www.jetmil.com websites. You can also complete your membership by calling our call center at 0850 222 00 00. Membership is open to all natural persons at least two years of age. Upon submission of Jetmil application forms filled in full and correctly, the membership will begin.

When you fill the form...

Your name and surname which you write on the form need to be the same with your identity information. It's important not to leave blank your address and phone number fields.

Confirmation of application...

Jetmil Loyalty program membership will be activated only after the SMS text messages where the Jetmil Card number and user name along with the password has been forwarded to the number.

Fixing and changing of the name and surname on Jetmil Card

You must send a copy of your identity card to +90 212 573 30 36 no as a fax or send an e-mail our mail address; jetmil@atlasjet.com

Updating of my address/information

You can access and update your address or information on our website.

How can I change my Jetmil Card password?

To change your Jetmil card password ;
Please write SIFRE into text message as caps lock on, in your mobile phone , then leave a blank , please write your Jetmil card number, after leave a blank , please write new password that want to use and send to 3387, as results your password has been changed.

How can I make reservations?

The reservations for Atlasjet flights can be made through travel agencies, Atlasjet Call Center, (0850 222 00 00 in Turkey) or our web site; www.atlasjet.com or www.jetmil.com

How am I going to earn Jetmiles?

You are going to earn Jetmiles from Atlasjet's scheduled domestic and international flights. You also will be able to earn Jetmiles from your domestic and international accomodations and rent a car services.

Mileage registration to Jetmil account

Members are required to advise/present their Jetmil membership number during booking and/or check in process. After 24 hours from the realized flight the Jetmil credits will be recorded automatically into member's account.

Any credits not seen on the membership account after the flight

Any credits not seen on the membership account after the flight is realized, members need to advise www.jetmil.com or call center at 0850 222 00 00 with all flight information submitted. After 24 hours from the recording request the credits will be recorded into account. All missing credits can be claimed for recording 12 months back logged not exceeding the membership date.

Flights realized before the Jetmil membership

Flights realized before the membership are not considered for Jetmiles earning.

The validity of Jetmil Credits

The validity of Jetmil credits is two years and any Jetmiles not used by the end of second full calendar year following their collection becomes void. Jetmil member agrees and accepts that they can not claim for revalidation or extension of credits nor may ask for any compensation at the end of this period.

How can I display Jetmiles I collected?

You can check your Jetmiles from 'Information of my account' by using your user name and password on our website.

How can I access Jetmil Tariff?

Jetmil tariff presented on www.atlasjet.com and www.jetmil.com, in Atlasjet agencies as listed in internet addresses, and on Call Center no; 0850 222 00 00 (for abroad +90 212 312 14 00)

Where can I get my award ticket?

You can get your award tickets by calling our call center at 0850 222 00 00

Elite Membership Conditions

Considering the membership, from present day Jetmil members should performed 35 flights within past 12 months, Elite membership commences automatically. To protect Jetmil Elite membership, a member should perform 20 flights in 12 months from beginning of the Elite membership. Jetmiles are earned from Erbil and Suleymaniyah flights do not affect for being member of Elite Card. But Jetmiles will affect total miles for getting award tickets.

Advantages of Elite Membership

a) Maximum effort will be shown by Elite-Line representative in order to have Atlasjet Elite Card member to find a seat on fully booked flights upon their request 24 hour prior to flight time.
b) Depending on your flight class of your ticket, first row seats are reserved upon advising the Elite Card membership number during booking either through the Call Center or the Agencies.
c) Baggage-last in, first out.
d) Additional 10kg baggage allowance.

For any Jetmil questions...

You can e-mail us; jetmil@atlasjet.com or call our call center at 0850 222 00 00.

Where can I get award ticket

You can get award ticket from www.jetmil.com or call center at 0850 222 00 00.

Ticketing-Jetmil Award Claims

Your flight shall be certain after you paid. Rules and conditions is validite in below if you want to do any change about this flight Booking made by Jetmil credits may not be transferred to other persons or members and o name changes can be made.
No refund for money of Jetmiles shall be made for a confirmed seat fails to present himself/herself for their booked flight due to any reason or fails to present any necessary documents for the flight.
Any booking change requested in less than 12 hours prior to scheduled departure time, and additional fee of 30 TL is being charged for the respective flight per person. No additional fee is to be charged if the booking change is requested until 12 hours prior to the scheduled departure time.
Any booking changes on the open tickets, the value of Jetmiles will be determined and the fee charged shall be calculated by the date/class Jetmil tariff of that specific day of flight. Accordingly, if any difference exists between the Jetmil mileage value credited the first time and the value Jetmil mileage value of the date of flight, Jetmil member will be obliged to pay this exceeding surplus.
No change, cancellation or refund is allowed at all as of exact departure time.
Under no circumstances any reimbursement shall be realized on award tickets obtained by Jetmiles.

What are the rules applied for online check-in?

The passengers who purchased their ticket through www.atlasjet.com; should point out their Jetmil card number during the reservation of their tickets or should have purchased their tickets through 3D Secure System in order to print their boarding pass.
You can do online check in ,if the Jetmil card number is added in reservation.
The passengers who are comply with the rules above and the other passengers within the same PNR can benefit check-in service.
The passengers with scheduled flights to Bodrum-Istanbul-Antalya-Izmir-Adana-Nicosia(Ercan)-Dalaman can make online check-in.
Online check-in can be made starting from 36 hours before the flight and continues until 90 minutes prior the scheduled flight.

What are the rules applied for return check-in?

Only Jetmil members who give their Jetmil card numbers during reservation can make use of return check-in service.
Return check-in service is available for flights from/to Ankara, Istanbul, Izmir and Antalya.
Return check-in aims to minimize the time loss in the airport for the passengers who will go and return within the same day without baggage by realizing the departure and
return check-in transactions during departure and giving the boarding cards required for return during departure.
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