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Passenger Rights

Luggage

Baggage
Hand Baggage What is the size of hand baggage I may carry with me during flight?
Hand baggage should be at a size that fits into under your seat or overhead cabin rack, be maximum at the size of 25x45x56 cm and the weight should not exceed 8 KG. Those hand baggages that not fit these dimensions will be carried as a checked baggage under the cabin. Name and address label should be attached inside and outside your baggage.

Can I carry my musical instrument on board?
If your musical instrument does not exceed the dimensions or weight of a hand baggage (max 25x45x56 cm in size, total dimensions/weight up to max.126 cm/8 kg) you can take it with you on board.

For musical instruments that exceed the dimensions or weight(cello, viola, violoncello, etc.) for a hand baggage but are suitable for the cabin height standards, an additional seat must be booked. Atlasjet cannot transport contrabass due to cabin height.

What are the rules applied for carrying liquid and similar substances in hand baggage?
The restrictions applying for international flights, will also be valid starting from March 1, 2012 at İstanbul Atatürk and Sabiha Gökçen Airports and they will apply for all domestic flights starting from April 1, 2012. You can carry liquid, gel and aerosol in your hand baggage each contained in the containers of maximum 100 milliliter inside a sealed bag of 1 liter.

The liquids which are restricted from onthe board will be allowed in the hold baggages within the rules of the airline.The subject application does not prohibit the carriage of liquids but the amount of them. Each passenger may carry one zipped clear bag size dapproximately 20x20 containing liquid, gel and aerosols each in 100ml.containers.

How will the application work?
* Each passenger can carry 1 clear plastic bag,
* The containers in the bag can only be up to 100 ml. each,
* No matter what the amount is, the containers bigger than 100 ml. will not be allowed,
* The passengers must show their liquids at the final security control and put them seperately on the x-ray,
* No liquid restrictions will be applied for luggages that are checked in but our airline rules will be applied,
* Considering the restrictions it will be easier for passengers to put their liquids in their check in luggages.

A. Liquids included in the restriction:
  • All kinds of liquid including water, syrup, drink,
  • All kinds of cosmetics including cream, lotion oils (including cosmetic oils), perfumes, mascara (excluding the lipstick in solid form)
  • Shaving foams, deodorants
  • All substances in the form of paste including toothpaste; semi-solid food such as jam, honey, yoghurt, molasses and sauce, contact lens liquid, shampoos.

Other substances similar to the ones listed above.

B. Exceptions applied in special cases:
  • Medicines (provided that they are prescribed on the name of the passenger or a health report / document stating that the passenger should use such medicines is presented and such medicine is kept in its original package.)
  • Baby food (provided that the baby is also travelling on board and up to the amount required during the flight.)
  • Security officers may ask you to document the exceptional case or may make you taste the medicine / baby food / liquid at the check point.

C. Products I buy from duty-free shop/aircraft during international flights:
The products you buy from duty-free shop or during the flight will be placed in a special bag together with the invoice and the bag will be sealed. This bag will be allowed on board only after the bag and the invoice are checked at the security check point.

If you will go to final destination point by making a transit through another airport, you should not open the special duty-free shopping bag given in the shop or on board until the final destination airport. Otherwise, the content of the bag may be seized in transit airport.
In the transits made in European Union countries or America, it is not allowed to carry the products exceeding 100 ml bought previously from duty-free shops in hand baggage even they are in sealed bags.

Fluid substances like olive oil, pickles, tomato paste; flammable substances such as acetone, cologne; cans, sacks, plastic bags and barrels will not be accepted to the flight neither as free baggage nor as cabin baggage.

If you have hesitation, please contact with our call center and travel agency before your flight. And help the security officers and airline company staff in the airport.
Excess Baggage Fees Click here for details.
Damaged Baggage If the delivered baggage is damaged (broken wheel or handle, torn baggage or deficiency in the belongings), the passenger must apply to our Ground Service company at the “Arrival Lounge” to report the damage. The Ground Service company will fill a PIR (Property Irregularity Report).

Due to the Montreal Convention(article 31/2,3,4), in case of a damage the passenger must complain to the airline company forthwith after the discovery of the damage, and, at the latest, within seven(7) days from the date of the flight. Every complaint must be made in writing and given or dispatched within seven(7) days. If no complaint is made within the times aforesaid, a file will not be opened and the airline company will not have any liability of reimbursement.

If the passenger applies for damaged baggage within seven days, Atlasjet Airlines will cover the repairing expenses, if it is proved that the damaged has happened during the possession of Airline. In case where the repair is not possible, a similar baggage will be provided or a payment will be done based on the value and the purchase date of the baggage.

In order to assess your request for reimbursement, the following documents should be sent to our Central Lost and Found office. You can also contact us from lf@atlasjet.com.

For damaged baggage at domestic flights:
* Original damage report
* Original ticket and baggage tags
* Photo of the damaged baggage
* The receipt of the damaged baggage if possible

For damaged baggage at international flights:
* Original damage report
* Original ticket and baggage tags
* If the baggage could be repaired, the receipt of the repair
* If a repair is not possible, a written document from a baggage shop stating that the baggage could not be repaired.
* The receipt of the damaged baggage if possible

NOTE: Please preserve your damaged baggage until the damage assessment.
Cabin Baggage Refers to items that may be carried as block seat baggage in the cabin. Passengers will pay for an additional seat charge in order to bring onboard a CBBG. A service request for CBBG must be made at least 24 hours prior to Estimated Time of Departure (ETD). Articles over 75 kg (165 lbs) of weight per seat shall not be accepted. Passengers are responsible for loading and unloading the CBBG in and out of the aircraft.
Lost Baggage If a checked baggage does not arrive at the destination, the passenger must apply to our Ground Service company from the “Arrivals Lounge” to report the missing baggage. The Ground Service company will fill a PIR (Property Irregularity Report). If the baggage is not found within 5 days, the research will be transferred to the Central Lost and Found department of our company.

After the case is transferred to the Central Lost and Found department, the passenger should send the documents listed below to speed up and ease the process. You can contact us from lf@atlasjet.com. For lost baggages:
  • Original loss report
  • Original flight ticket and baggage tags
  • The detailed list of belongings in the baggage. (Color and brands of the items will be helpful to locate the baggage)


The found baggage will be sent to the passenger’s address. The transport charges will be covered by the Atlasjet Airlines. Passengers can also go and take their baggage themselves.

The maximum investigation period is two(2) months for lost baggage. For the baggage that can’t be found within this period, Atlasjet Airlines will pay compensation according to the Montreal Convention.

Checked Baggage Refers to items of luggage delivered to Atlasjet for transportation in the hold of an aircraft. Once the passenger checks all luggage items, the airline agent will put a bag tag on each item that indicates passengers name, flight number(s), and all cities in the ticketed itinerary. A copy of the bag tag will be provided to the passenger for baggage claim at destination. A checked baggage must weigh no heavier than 32 kg (70 lbs). Additional charges will apply to any item that exceeds the free baggage rights, however baggages exceeding 32 kg does not accepted.

Fluid substances like olive oil, pickles, tomato paste; flammable substances such as acetone, cologne; cans, sacks, plastic bags and barrels will not be accepted to the flight neither as free baggage nor as cabin baggage.
All Details About Baggage Click here for details.
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